Sarath

Mentored engineering teams on AWS best practices and rightsizing recommendations, achieving over $10K in infrastructure cost savings within the first quarter.

Spearheaded the successful Google Brand Verification for the OAuth App's Mailbox Feature, enabling seamless enterprise customer adoption and bolstering product credibility.

Owned and led a cross-functional team in designing and building a comprehensive interview experience module within the ATS, incorporating smart scheduling and AI-driven insights.

Initiated, led, and developed a well-architected integration service for Google Calendar, Outlook, and Zoom, leveraging Recall AI and Assembly AI to enhance meeting transcript summarization and recall for improved customer experience.

Designed and developed an intelligent scheduling feature that auto-suggested interviewers, significantly improving recruiter efficiency and meeting booking effectiveness.

Directed the full product lifecycle of Freshcaller, from initial architectural decisions through to successful Go-to-Market (GTM) strategy and execution.

Led and mentored multiple engineering squads totaling up to 15 engineers, including Lead and Senior Engineers, fostering technical growth and project delivery within Freshcaller.

Architected and executed the migration of telephony provider logic from a monolithic structure to a scalable microservice architecture using Rails and Spring Boot, enabling support for diverse providers like Plivo and Twilio.

Spearheaded the engineering initiatives that scaled Freshcaller's Annual Recurring Revenue (ARR) from $0 to $10 Million, directly contributing to significant business growth.

Drove and implemented critical compliance features, including GDPR and HIPAA, which expanded market reach and secured adoption among numerous Mid-Market Customers.

Designed and developed a highly scalable Call Queue feature using Ruby on Rails, establishing a robust foundation that enabled subsequent features like IVR and Bot Answers, attracting key Mid-Market companies.

Engineered and implemented conferencing capabilities within Freshdesk's Phone Channel using Ruby on Rails, expanding call capacity beyond two participants and directly contributing to a revenue increase from $1M to $2M.

Provided technical support and troubleshooting for critical systems, resolving issues to maintain operational continuity.