About
Highly accomplished Staff Engineer with 12.5 years of extensive experience specializing in the design, development, and optimization of web-based SaaS applications. Proven leader in driving product innovation, scaling architectures, and implementing strategic technical solutions that deliver significant business value, including multi-million dollar revenue growth and substantial cost savings. Adept at leveraging advanced technologies and leading high-performing engineering teams to achieve ambitious product and compliance objectives.
Work
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Summary
Currently serving as a Staff Engineer, Sarath leads infrastructure cost optimization and critical product feature verification, driving significant savings and enhancing enterprise trust.
Highlights
Mentored engineering teams on AWS best practices and rightsizing recommendations, achieving over $10K in infrastructure cost savings within the first quarter.
Spearheaded the successful Google Brand Verification for the OAuth App's Mailbox Feature, enabling seamless enterprise customer adoption and bolstering product credibility.
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Summary
As a Software Engineer, Sarath led the development of core ATS interview modules, integrating advanced AI and scheduling features to optimize recruiter workflows and candidate experience.
Highlights
Owned and led a cross-functional team in designing and building a comprehensive interview experience module within the ATS, incorporating smart scheduling and AI-driven insights.
Initiated, led, and developed a well-architected integration service for Google Calendar, Outlook, and Zoom, leveraging Recall AI and Assembly AI to enhance meeting transcript summarization and recall for improved customer experience.
Designed and developed an intelligent scheduling feature that auto-suggested interviewers, significantly improving recruiter efficiency and meeting booking effectiveness.
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Summary
Functioned as a Staff Engineer and Software Architect, overseeing the entire product lifecycle of Freshcaller and leading significant architectural transitions to enhance scalability and provider integration.
Highlights
Directed the full product lifecycle of Freshcaller, from initial architectural decisions through to successful Go-to-Market (GTM) strategy and execution.
Led and mentored multiple engineering squads totaling up to 15 engineers, including Lead and Senior Engineers, fostering technical growth and project delivery within Freshcaller.
Architected and executed the migration of telephony provider logic from a monolithic structure to a scalable microservice architecture using Rails and Spring Boot, enabling support for diverse providers like Plivo and Twilio.
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Summary
As a Lead Software Engineer, Sarath spearheaded Freshcaller's engineering efforts, driving revenue growth to $10M ARR, ensuring compliance, and building foundational features.
Highlights
Spearheaded the engineering initiatives that scaled Freshcaller's Annual Recurring Revenue (ARR) from $0 to $10 Million, directly contributing to significant business growth.
Drove and implemented critical compliance features, including GDPR and HIPAA, which expanded market reach and secured adoption among numerous Mid-Market Customers.
Designed and developed a highly scalable Call Queue feature using Ruby on Rails, establishing a robust foundation that enabled subsequent features like IVR and Bot Answers, attracting key Mid-Market companies.
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Summary
As a Product Developer, Sarath significantly enhanced Freshdesk's phone channel by implementing conferencing capabilities, doubling revenue.
Highlights
Engineered and implemented conferencing capabilities within Freshdesk's Phone Channel using Ruby on Rails, expanding call capacity beyond two participants and directly contributing to a revenue increase from $1M to $2M.
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Summary
Supported technology operations and development as an Associate Technology L1 & L2, contributing to global market initiatives.
Highlights
Provided technical support and troubleshooting for critical systems, resolving issues to maintain operational continuity.
Skills
Programming Languages & Frameworks
Ruby, Ruby on Rails, C#, ASP.NET MVC, .NET, Node.JS, Express JS, Go, Buffalo, Ember JS.
Databases & Caching
MySQL, MS SQL, Dynamo DB, Redis, Memcached, Amazon Opensearch.
Cloud Platforms & Services
AWS, GCP, Azure, AWS ECS, AWS EKS, Terraform, Chef, AWS Opsworks, Istio, Envoy.
APIs & Integrations
Gmail APIs, Google Calendar APIs, MS Graph Outlook APIs, Recall AI, Assembly AI, Twilio Voice APIs, Kafka, SQS, WebSocket, WebRTC.
CI/CD & DevOps
Github Actions, Jenkins, Teamcity.